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Help Center

Here are some quick answers to a few of our most commonly asked questions. For our full help section, check out the links on the left.

How to place an order?

Sizing & Color

Payments

Returns & Exchanges

Shipping & Delivery

Quality Assurance

  • Detailed Steps

    Whether you choose a standard size or give us your custom size, all our dresses and tuxedos/dress suits are personally tailored for you from scratch. We treat each dress with special care and dedication.Click here to see how we make your dress step by step

  • Quality Guarantee

About NextProm

  • Customer Testimonials
  • Where is your location?

    Our factory located in China, we have been at the forefront of bridal design for over 10 years in which time she has grown to iconic status in the industry.

  • When is your working hours?

    Due to different time zone, Our working hour in Pacific Time is as below:
    01:00 AM - 08:00 AM and 17:00 PM - 24:00 PM,
    From Monday To Sunday
    Normally during working time you can expect a reply in less than 1 hours.

FAQs

  • Do you have store in cities around me?

    Sorry that currently we don't have stores overseas.

  • Can I custom the length of a dress?

    Yes, we can custom make the length of the dress, our dresses are custom made to order, we can follow your size to make the dress.You can send us your height measurement request by email after ordering, we will manually handle it for you.

  • Do you do rush/expedited order?

    Yes, we do rush orders. we provide four kinds of delivery time for you to choose:
    Arrive in 18-24 days after ordering. Free
    Arrive in 12-18 days after ordering. $15 USD
    Arrive in 8-12 days after ordering. $30 USD
    Arrive in 7 days after ordering. $65 USD

Need Personal Assistance?

Customer Care

For phone orders, returns & exchanges, or general inquiries:

Customer Support 15/7, excluding December 25 and January 1.

Normally during working time you can expect a reply in less than 1 hours.

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