Return Policy after Shipping
Return is easy at NextProm.com, If the items are not satisfactory in any aspect, Please refer to the following terms.
Solutions to various situations:
1. Size issues:
As all of our dresses are hand-sewn and custom-tailored, the finished gown may vary by approximately 1 inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.(1) Item is not the size you ordered:
If you are sure the dress was made in wrong size,please send photos of your measurements and you wearing the dress. we encourage you to find a local tailor to make alteration, as long as we can confirm the size is wrong, we will gladly reimburse you up to 60% of the product price. Please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement. Please send us the copy of the receipt by email.(2) Item is the size you ordered but does not fit:
As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
2. Colour mismatch:
(1) Colour difference might exist because of different screen resolutions. Slight color mismatch between the real colour and the screen colour may not mean the item is defective. We have made every effort to match the true colour to the screen colour. Your understanding will be greatly appreciated.
(2) If you are confident that you have received a wrong colour item (for example, you ordered white, but we sent you black), please contact Customer Service and send photos of the dress for us to confirm the colour. As long as we confirm the colour is wrong,we will make the correct colour dress for you for free.
3. If you can accept none of the solutions above, and insist returning the dress, please refer to the chart below:
|Dresses Price||Shipping Cost||Rush fee||Plus-size fee||Custom-size fee|
|Standard size dresses||Refund 80%||No Refund||No Refund||No Refund||-|
|Custom size dresses||Refund 70%||No Refund||No Refund||-||No Refund|
|DIY Order||Refund 50%||No Refund||No Refund||No Refund||No Refund|